Microsoft Word 2007, 2003, XP Application Hang Event ID: 1000, 1001 & 1002

March 8, 2008 in Office by Matthew Glover

I have recently been getting application hang in word 2007 with the below event logs:

Faulting application winword.exe, version 12.0.6211.1000, stamp 46d4a7df, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0×00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Hanging application WINWORD.EXE, version 12.0.6211.1000, hang module hungapp, version 0.0.0.0, hang address 0×00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I was completely unable to use word at all and this problem had occurred just after installing Service Pack 1 for office 2007 enterprise edition.

I went through an office repair which did nothing for me, I re-installed the word which also did nothing, I then even went for re-installing office as whole and still got nothing and also holding shift when launching word into safe mode also did nothing for me.

So after struggling for over a week to find out why I was getting this problem I noticed when launching word I get a message in the bottom left corner flashing every 10 – 15 seconds saying:

Connecting to printer, press ESC to cancel

I have since found out that word is trying to connect to my default printer. At this point press ESC and waiting a few seconds word then just bursts into life, at this point though when trying to print anything my default printer is now missing from the drop down list.

Closing word and going to Start >> Printer and fax’s and removing my default printer and then re-adding the printer back in to printers and fax’s. Now I can open up word and everything is now working fine.

I looked on my forums while getting this problem and not one of them mention anything about this problem I have been getting, I have been getting the error under office 2007 so I am intrigued to know whether this affects any other versions of word.

Any questions about the above please email me.